Technology has transformed the modern day coffee shop.  Small businesses looking to compete with the likes of Starbucks and Dunkin Donuts need to lean heavily on the technical revolution.  While you don’t want to sacrifice the feel and atmosphere of your coffee shop to incorporate the latest technical trends, there are certain things that are now common place and expected of an up to date coffee establishment.  Some of these items will require a significant upfront investment but the revenue returns will help to grow your coffee shop.  These are the amenities that will draw customers in and keep them in your establishment for a longer period of time.  Providing convenience, customer service and the ability to perform business tasks while enjoying a cup of brew will have a big impact the longevity of your coffee shop.  Bookkeeping and inventory management software can also help your company run more smoothly and allow you to focus on business development.

WiFi

Having a wireless internet connection available to patrons has become a necessity in today’s coffee shop.  Simply having a way for customers to connect is no longer enough.  You need to make sure it’s easy to get connected and that you have a high speed connection with significant bandwidth.  Having a reliable internet service will allow customers to use your shop as a second office.  The longer you can keep people in your shop, the more they will purchase.  It also helps to create repeat business as people that find an atmosphere they enjoy working in are sure to return.

Outlets and Surge Protectors

In order for patrons to take advantage of your technical amenities, you’ll need somewhere for them to plug in.  Having an ample amount of outlets and surge protectors for people to plug their laptops into is essential in creating a memorable customer experience.  There are people that will come into your shop and order a coffee simply to charge their smart phone. 

Self Serve

One of the biggest trends in coffee shops today is self serve stations.  Much of the equipment used for these services have been highly automated so customers can create their favorites on their own.  Having a self serve station drives customer engagement and can help reduce long wait times.  For many customers, the ability to get their order quickly and correct is top priority.

Labeling

With so many different coffee options available on the market today, accuracy can be a struggle for a busy coffee shop.  Some owners have adapted by printing receipts on adhesive label paper.  Once an order is placed, the label is affixed to the cup to ensure order accuracy.  It seems like a small thing, but for coffee connoisseurs, something like adding milk instead of soy could deter them from visiting your establishment.  Specialty coffee can be expensive, it’s essential that your orders are filled accurately.

Social Media

Social media is now one of the easiest and most effective ways to market a small business.  It can be especially useful for coffee shops to help promote new menu items, specials and events.  If your shop hosts poetry and open mic nights, social media is the way to get the word out.  Social media also breeds brand exposure.  Posting funny videos and memes to your company pages will increase likes and shares.  Each time someone engages with your content, your brand name gains more visibility.

Online Ordering

This is especially important if you offer delivery and pick- up services.  Having an easy to use online ordering system goes a long way towards customer satisfaction.  This can also be used for larger pre-orders that could otherwise bottleneck the line at your shop.

Tables and Seating

With all of this new technology, you’ll need ample seating and table space for your patrons to take advantage of it.  Having plenty of space for people to work and be social will help your shop compete with the large chains.

Investing In Technology

Every business is being impacted by technology.  As a small business owner it’s essential that you remain on the cutting edge of this revolution.  If you’re looking to upgrade your technology or make a few investments to keep up with coffee shop trends, consider a merchant cash advance from Quikstone Capital Solutions to help you keep up with the times.