When it comes to running a restaurant, some parts might be easier for robots than others. For instance, taking orders in the drive-thru is one area where robots could quickly step in.
That’s according to a survey of 174 restaurant operators published by Capterra, a software review platform.
More than three-fourths (76%) of respondents said chefs/cooks would be challenging to automate. Sixty-eight percent said the same about managers.
But other jobs they felt could be perfect for AI-enabled robots included drive-thru operators (30%), baristas (36%), hosts (40%), and cashiers (41%).
Automation has become intriguing for restaurants coming out of the pandemic as they look to fulfill increased demand with fewer workers and combat rising wages and food costs.
Most survey respondents (76%) said their restaurants currently use three or more automated tools, and 56% said their revenue has increased since adding new technologies.
And while the term automation tends to conjure images of robots, most restaurants surveyed aren’t using that form of new technology yet. Instead, they're automating behind-the-scenes processes like employee management (68%) and the in-person and online customer experience (68% and 66%, respectively) with QR codes, contactless ordering, and loyalty programs.
Just 21% are automating food prep, according to the survey.
But last month, Panera said it was testing a voice ordering robot at two locations, and White Castle and Krystal are also trying out robotic technology. Checkers and Rally’s, meanwhile, are in a full-fledged robot rollout: using artificial intelligence to take drive-thru orders at more than 200 restaurants.
If you're a merchant who would like to add new technology- including a robot – to your business but don't have the funds, Quikstone Capital can help. The process is fast and easy. If you accept credit cards, you could qualify for up to $250,000. There's a simple one-page application, and no collateral is needed. You could be approved and have the funds in hand in 2-5 business days. To learn more, contact us today.
