Voicemail hacking might sound like something out of a spy movie, but it’s a very real threat that can cripple small businesses. Hackers target voicemails because they often store sensitive client messages, security codes, and personal information that can be exploited or sold for profit. For small businesses, a compromise could lead to serious financial loss, reputational damage, and even legal troubles.
Common Methods Hackers Use To Breach Voicemail Systems
Understanding how attacks happen is the first step in protecting your business. Here’s how voicemail breaches typically occur:
Brute Force Attacks
Hackers try multiple password combinations until they guess the PIN for your voicemail. If your password is weak or hasn’t been customized, it increases the chances of a breach.
Phone Spoofing
By faking a phone number to look like a trusted contact or the voicemail owner, hackers can fool systems into granting them access.
Social Engineering
Hackers may contact your phone company or staff members pretending to be you. With clever manipulation, they gain enough access to reset voicemail credentials.
Exploiting VoIP Systems
VoIP voicemail systems, while convenient, are connected to the internet and often have vulnerabilities if the software isn’t updated regularly. Hackers exploit these gaps to gain access.
6 Steps To Protect Your Business From Voicemail Hackers
Voicemail might seem outdated in today’s world of emails and instant messaging, but it remains an essential tool for many businesses. Hackers know this, and they also know that voicemail systems often have vulnerabilities. Here are a few ways to protect your business.
1. Set A Strong, Unique Password
Ensure your voicemail PIN is difficult to guess. Avoid common combinations like "1234," "0000," or your birth year. Use a mix of numbers and update the password regularly. Some systems allow longer PINs. If possible, use a 6-digit PIN for added security.
2. Enable Two-Factor Authentication (2FA)
If your voicemail provider supports two-factor authentication, enable it. This will add extra security by requiring a verification code to be sent to your phone or email in addition to your password.
3. Monitor Voicemail Settings
Regularly review your voicemail settings to ensure there are no unauthorized changes. Disable features you don’t use, such as call forwarding or remote access, as these can be exploited by hackers.
4. Update Software Frequently
If your business uses VoIP services, ensure all devices and software are kept up-to-date. Updates often patch critical security vulnerabilities that hackers target.
5. Be Aware Of Phishing Attempts
Hackers often use phishing tactics to gain access to voicemails. Train your team to recognize and avoid suspicious emails or phone calls asking for login details or PIN resets.
6. Work With A Trusted Provider
Choose a trusted voicemail or phone service provider that prioritizes security. Look for one that offers encrypted communication and robust account protection protocols.
Keeping Your Business And Community Safe
Small businesses are the backbone of their communities, which also makes them prime targets for cybercriminals. Taking proactive measures to secure your voicemail system not only protects your bottom line but ensures you maintain your client’s trust.
Since 2005, Quikstone Capital Solutions has been a trusted advisor to thousands of merchants. Quikstone provides these merchants with easy, fast, and flexible working capital for all their business needs. If you need cash for your business, contact us today. We have only one goal: to help your business succeed.
