What to do in the Event of a Data Breach

Oct 13, 2016

What to do in the event of a Data BreachThere has been so much in the news lately about company data being breached and credit card numbers being stolen.  Regardless of the size of your business, it is important to be aware of how data breaches can occur and to have a data breach response plan in place. In fact, PCI standards now require it. The following nine steps are designed to help guide you through what can be unfamiliar territory. The most important thing to remember is that prompt action is imperative! The risks associated with a data breach do not go away when a data breach is ignored; they grow—exponentially.

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Topics: PCI compliance

10 Critical Components Of Customer Service

Oct 12, 2016

10 Critical Components Of Customer ServiceLoyal customers are the life blood of small business.  Repeat business is what fuels the bottom line so ensuring your customers are satisfied with every visit and purchase is vital to continued success.  It’s important to realize that every customer experience needs to be treated with care.  With information becoming so easily available online it opens your business up for increased exposure as well as criticism.  For a fledgling business, just one bad review could mean a significant drop in revenue.  There are many aspects of great customer service and it is necessary to train your staff to handle any situation.  Here are some of the key ingredients of quality customer service.

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Topics: Small Business

7 Food Trends To Watch For In 2017

Oct 10, 2016

7 Food Trends To Watch For In 2017We’re getting ready to roll into a new year so we’re taking a look into the up and coming food industry trends.  Whether you’re in the restaurant, catering, bakery or retail business it’s imperative that you keep up to date with expanding tastes.  It takes being innovative while remaining authentic to truly succeed in a highly competitive market.  Your ability to adapt will directly impact your ability to bring in new customers.  Trends come and go but there are some that have been steadily growing and appear headed for a heavy increase in popularity in the coming years.  You’ll notice some of these shifts have been occurring for years.  While several other movements have come and gone, the following trends look to become mainstays in 2017.

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Topics: Bakery, Restaurant, Catering, Retail

Fast Funding For The Holidays

Oct 7, 2016

Fast Funding For The HolidaysOne of the most important factors in running a small business is having the cash flow available to take advantage of opportunities when they present themselves.  The holiday season represents a time when consumer spending dramatically increases.  It’s imperative for small business owners to be prepared to capitalize on this consistent trend.  Since adequate cash flow is not always available for smaller companies it may be necessary to borrow in order to have a profitable holiday season.  With the holiday’s fast approaching it is likely far too late to apply for a bank loan.  A merchant cash advance offers a much easier application process and a far faster approval period.  In most cases an owner can be approved for up to $250,000 within a 48 hour time frame. Holiday promotions vary by industry but there are a few different ways any business can help to take in their portion of the increase in consumer spending.

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Topics: Holiday, Small Business

How Your Small Business Can Win The World Series

Oct 3, 2016

How Your Small Business Can Win The World SeriesIt’s October, and that means it’s time for playoff baseball.  This is also the beginning of a very important stretch for small businesses.  With the holidays and several marquee sporting events on the horizon companies are ramping up their marketing efforts and designing advertising campaigns geared toward each of them.  As a small business owner, you will want to find ways to draw in the crowds and capitalize on each event as a growth opportunity. Here we’ve outlined a few ways you can increase revenue and have fun participating in the latest season of America’s greatest pastime.

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Topics: Small Business