Merchant Cash Advance Blog

Business owners are constantly aiming to innovate in the e-commerce sector - determined to offer consumers what they crave before they even ask for it. However, as online shoppers are becoming more savvy, they're also becoming more demanding. 

Online shoppers are asking for more services and features from the online retailers they frequent, according to the results of a recent study conducted by ComScore and UPS Canada. Consumers want much more than low-priced products and efficient online payment processing options - they also want increased transparency and a seamless returns policy, among many other factors. 

Many Americans are looking for new ways to optimize the manner by which they make payments. 

United Healthcare is hoping to innovate such things in the medical field. The firm announced earlier this week that they will allow its customers to pay their medical bills online with a credit card, making them the first national insurer to offer such capability.

Retailers who offer ecommerce options - and those who don't - better listen up: your customers aren't happy with the services they've been offered. And many of them, once scorned, turn to alternative retail outlets, permanently. For those who aren't yet offering top-level online credit card processing services, the message is clear: shape up, or your consumers will ship out.

According to a survey from Skava, 71 percent of Americans use their smartphones to shop at online retailers - but 88 percent of that sample has had at least one negative experience among such retailers. It's a shockingly high failure rate for an industry that's experiencing massive, unprecedented growth.