Merchant Cash Advance Blog

Maintaining your current customer base is one of the most important objectives facing small business owners today. While expanding your footprint and exploring new markets is certainly a good idea, it is important to ensure you maintain positive relationships with those who have been loyal to your company. Here we take a look at three ways to nurture customer relationships in the new normal.

Creating standardized systems for vital business tasks will play a major role in the efficiency and longevity of your small business. “Systems are essential for any successful business. Creating set processes and guidelines can save time and create a consistent experience.” In this article we’ll cover the key tasks involved with creating systems for marketing, accounting and inventory.

An emphasis on safety, speed and convenience is driving major changes to the face of specialty retail. While many make the wise move to incorporate ecommerce into their business plans, it is also important to focus on the crucial changes you’ll need to make to your physical location.

As consumer buying habits and demands continue to evolve, it is important for small retailers to take steps to adjust. Providing a positive customer experience has become a challenge, however, there are several ways your business can transform to meet the demands of today’s retail customers.

Consumers are eager to support their local small businesses, and owners need to adapt to make it easy for them to do so. Small businesses need to make themselves easy to find online, offer a variety of shopping and payment options and provide a stellar customer experience in order to thrive. “When push comes to shove, 82.76 percent of shoppers say they would rather support a local business than a large corporation. 8 in 10 would even spend more money if it were going to a local shop.”